Thank you for choosing Onlinetees Inc. We are committed to producing and delivering your custom apparel and promotional products as quickly and accurately as possible.

Because every order is custom-made, please review our Shipping Policy before placing your order.

All products are custom manufactured after your order is placed.

Our standard production time is generally up to fourteen (14) business days after:

Production time does not include shipping transit time.

Production estimates are not guaranteed unless otherwise agreed to in writing.

We ship throughout the United States using reputable shipping carriers, including but not limited to:

Available shipping options and rates are displayed during checkout.

Shipping charges are calculated based on several factors, including:

Shipping costs are calculated at checkout before payment is completed.

Orders are processed during our normal business hours.

Orders placed on weekends or holidays will begin processing on the next business day.

Large orders, complex custom projects, or high seasonal demand may require additional production time.

Customers are solely responsible for providing a complete and accurate shipping address.

Please carefully verify your shipping information before submitting your order.

Onlinetees is not responsible for:

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order is reshipped.

Once your order has shipped, you will receive a shipping confirmation email containing:

Tracking information may take several hours to become active after the carrier receives the package.

Estimated delivery dates are provided by the shipping carrier and are estimates only.

Actual delivery dates may vary due to circumstances beyond our control.

Onlinetees cannot guarantee delivery on any specific date unless expressly agreed to in writing.

We are not responsible for shipping delays caused by circumstances outside our control, including but not limited to:

Such delays do not qualify for refunds, returns, or cancellation of custom orders.

Responsibility for the shipment transfers to the shipping carrier once the package has been accepted for delivery.

Onlinetees is not responsible for packages that are:

If your package is lost, we will gladly assist you in filing a claim with the shipping carrier whenever possible.

If your package arrives visibly damaged:

Damage claims submitted after seven (7) calendar days may not be accepted.

If you receive an item that differs from your confirmed order due to our production error, please notify us within seven (7) calendar days of delivery.

Please include:

If the error is determined to be ours, we will work with you to provide an appropriate remedy, which may include replacement, reprinting, or another solution at our discretion.

To improve delivery times, some orders may be shipped in multiple packages.

If this occurs, you will receive separate tracking information for each shipment.

International shipping may be available for select destinations.

Customers are responsible for all applicable:

International transit times may vary significantly.

If a shipment is refused by the customer or returned because it was undeliverable, the customer may be responsible for:

Custom products are not eligible for cancellation or refund because of refused or undeliverable shipments.

Onlinetees shall not be liable for delays or failure to ship resulting from events beyond our reasonable control, including but not limited to:

If local pickup is offered, customers will receive notification when their order is ready.

Orders must be picked up within a reasonable period after notification.

A valid photo ID may be required for pickup.

If you have questions regarding your shipment or delivery, please contact our customer service team.

3310 Mall Loop Dr #1098

Joliet, IL 60431

Email: help@onlinetees.com

Website: https://www.onlinetees.com