TERMS AND CONDITIONS
Last Updated: July 13, 2026
1. Agreement to terms
Welcome to Onlinetees Inc. ("Onlinetees," "Company," "we," "our," or "us").
These Terms and Conditions ("Terms") govern your access to and use of www.onlinetees.com, including all products, services, ordering systems, design tools, and related services offered by Onlinetees Inc.
By accessing our website, creating an account, uploading artwork, or placing an order, you agree to be legally bound by these Terms.
If you do not agree with these Terms, you must not use our website or services.
2. Eligibility
You must be at least eighteen (18) years old to place an order or have permission from a parent or legal guardian.
By placing an order, you represent that you have the legal authority to enter into this agreement.
3. Custom products
All products sold by Onlinetees are custom-made specifically for each customer.
Because every product is manufactured according to your specifications, custom products cannot be resold and generally cannot be returned or refunded.
4. Customer artwork responsibility
You are solely responsible for every file, image, logo, design, text, graphic, photograph, or artwork you upload.
By submitting artwork, you represent and warrant that:
- You own the artwork or have permission to use it.
- The artwork does not infringe any copyright, trademark, patent, trade secret, publicity, or intellectual property rights.
- The artwork does not violate any law.
- All spelling, grammar, names, numbers, placement, sizing, colors, and design details are correct.
Onlinetees does not verify ownership of submitted artwork.
5. Copyright & trademark
The customer assumes full legal responsibility for all submitted artwork.
If you upload copyrighted, trademarked, licensed, or protected material without authorization, you alone are responsible for all resulting claims, damages, legal fees, settlements, or lawsuits.
You agree to defend, indemnify, and hold harmless Onlinetees Inc., its owners, employees, contractors, affiliates, and suppliers from any claim arising from submitted artwork.
6. Artwork quality
We print exactly what you submit.
We are not responsible for:
- Low-resolution images
- Pixelated artwork
- Blurry graphics
- Transparent backgrounds left in files
- Poor image quality
- Color shifts caused by RGB artwork
- Incorrect file formatting
Customers should submit production-ready artwork.
7. Design approval
Our online design tool and mockups represent an approximation of the finished product.
Before placing an order, you are responsible for reviewing:
- Spelling
- Grammar
- Alignment
- Placement
- Size
- Colors
- Quantity
- Garment selection
Once production begins, no further changes can be made.
8. Digital mockups
Digital previews and mockups are intended only as visual representations.
Actual products may vary slightly due to:
- Garment size
- Fabric stretch
- Printing process
- Screen resolution
- Manufacturing tolerances
- Production methods
These variations do not constitute defects.
9. Print placement tolerance
Print placement may vary approximately 0.5 to 1 inch from the digital proof due to garment manufacturing and production tolerances.
Such variations are considered industry standard.
10. Product colors
Actual printed colors may differ from what appears on your monitor or mobile device.
Exact color matching cannot be guaranteed due to:
- Monitor settings
- Device calibration
- Printing methods
- Ink variations
- Fabric type
- Lighting conditions
Reasonable color variation is not considered a defect.
11. Customer-supplied garments
Printing on customer-supplied garments is performed entirely at the customer's risk.
Onlinetees is not responsible for:
- Damage
- Shrinkage
- Scorch marks
- Dye migration
- Discoloration
- Seam failure
- Manufacturing defects already present in the garment
No reimbursement will be provided for customer-supplied items damaged during production.
12. Order cancellations
Orders may only be canceled before production begins.
Once production has started, cancellations cannot be accepted.
Approved cancellations may be subject to:
- Payment processing fees
- Artwork charges
- Design fees
- Administrative costs
13. Production time
Standard production time is generally up to fourteen (14) business days after:
- Payment is received
- Artwork is approved
- Required information has been provided
Production times are estimates only and are not guaranteed unless expressly agreed in writing.
14. Shipping
Shipping time begins after production is complete.
Delivery dates are estimates only.
We are not responsible for delays caused by:
- UPS
- USPS
- FedEx
- DHL
- Freight carriers
- Weather
- Natural disasters
- Carrier mistakes
Risk of loss transfers to the customer once the package is accepted by the shipping carrier.
15. Shipping address
Customers are solely responsible for providing accurate shipping information.
Orders delivered to an incorrect address supplied by the customer are not eligible for refunds or replacement.
16. Lost or stolen packages
Once a shipment has been transferred to the shipping carrier, the carrier becomes responsible for delivery.
Lost, delayed, or stolen packages are subject to the carrier's investigation and claims process.
17. Production quantity variance
Due to the custom manufacturing process, completed orders may vary by up to approximately five percent (5%) from the quantity ordered.
Customers will be billed only for the quantity actually produced.
18. Inspection of orders
Customers must inspect all products immediately upon delivery.
Claims regarding production defects or incorrect items must be submitted within seven (7) calendar days of delivery and must include clear photographs.
Claims submitted after seven (7) days may be denied.
19. All sales final
Because every product is custom-made, all sales are generally final.
Refunds, returns, or exchanges are not available for:
- Customer spelling mistakes
- Customer design mistakes
- Incorrect artwork submitted
- Color differences
- Size selection errors
- Ordering the wrong product
- Low-quality artwork
- Customer-approved placement
- Customer-approved sizing
If Onlinetees makes a manufacturing or production error, we may, at our sole discretion, replace the affected products or provide another appropriate remedy.
20. Garment care
Customers are responsible for following our care instructions.
We are not responsible for damage caused by:
- Improper washing
- Bleach
- High heat drying
- Ironing directly on prints
- Improper storage
- Chemical exposure
21. Pricing
All prices are listed in United States Dollars (USD).
Prices may change without notice.
Applicable sales taxes will be added where required by law.
Payment must be received before production begins.
22. Order refusal
We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:
- Copyright violations
- Trademark violations
- Hate speech
- Illegal content
- Offensive material
- Fraud
- Suspected fraudulent payment
- Threatening content
- Harassment
- Orders that violate our business policies
23. User accounts
Customers are responsible for maintaining the confidentiality of their account credentials.
You are responsible for all activities occurring under your account.
24. Website use
You agree not to:
- Attempt unauthorized access
- Upload viruses or malware
- Interfere with website operations
- Reverse engineer the website
- Use automated scraping software
- Engage in fraudulent activity
- Violate any applicable laws
25. Chargebacks
Customers agree to contact Onlinetees before initiating any payment dispute or credit card chargeback.
We reserve the right to provide order records, design approvals, production records, shipping confirmation, communications, photographs, and other evidence to financial institutions in response to disputed transactions.
Fraudulent or abusive chargebacks may result in refusal of future service.
26. Limitation of liability
To the maximum extent permitted by law, Onlinetees Inc. shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, business opportunities, goodwill, or data.
Our total liability under any circumstance shall never exceed the total purchase price paid for the specific order giving rise to the claim.
27. Indemnification
You agree to defend, indemnify, and hold harmless Onlinetees Inc., its owners, employees, officers, contractors, affiliates, successors, and agents from any claims, damages, liabilities, losses, judgments, settlements, penalties, expenses, or attorney's fees arising from:
- Your submitted artwork
- Your violation of these Terms
- Your infringement of third-party rights
- Your misuse of our website or services
28. Force majeure
Onlinetees shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Power outages
- Labor shortages
- Equipment failures
- Supply chain disruptions
- Government actions
- Pandemics
- Transportation interruptions
- Acts of God
29. Promotional use
Unless otherwise requested in writing before production begins, Onlinetees may photograph completed orders for portfolio, marketing, advertising, and social media purposes.
We will not intentionally disclose personal customer information.
30. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
31. Electronic acceptance
By placing an order electronically and checking any required acceptance box during checkout, you acknowledge that such electronic acceptance constitutes your legally binding agreement to these Terms and Conditions.
32. Changes to these terms
We reserve the right to modify these Terms at any time.
Changes become effective immediately upon posting to our website.
Continued use of our website constitutes acceptance of the revised Terms.
33. Governing law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, without regard to conflict of law principles.
Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Will County, Illinois, or another court of competent jurisdiction in Illinois.
34. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
35. Entire agreement
These Terms, together with our Privacy Policy and any additional policies referenced on our website, constitute the entire agreement between you and Onlinetees regarding your use of our website and services.
36. Contact information
Onlinetees Inc.
3310 Mall Loop Dr #1098
Joliet, IL 60431
Email: help@onlinetees.com
Website: https://www.onlinetees.com