RETURN & REFUND POLICY
Last Updated: July 13, 2026
Return & Refund Policy
Thank you for choosing Onlinetees Inc. We take pride in producing high-quality custom apparel and promotional products. Because every order is made specifically for each customer, please review our policy carefully before placing an order.
1. Custom products
All products sold by Onlinetees are custom-made according to your individual specifications, including your artwork, text, colors, garment selection, sizing, and print placement.
Because these products cannot be resold, all custom orders are generally final and are not eligible for return, exchange, or refund, except as described in this policy.
2. Non-returnable items
We do not accept returns, exchanges, or refunds for any of the following:
- Customer-approved artwork or design
- Spelling or grammatical errors submitted or approved by the customer
- Incorrect names, numbers, dates, or text provided by the customer
- Incorrect garment, color, size, or quantity selected by the customer
- Customer-supplied artwork that is blurry, low resolution, pixelated, or otherwise unsuitable for printing
- Minor color variations between digital previews and the finished product
- Minor print placement variations within normal industry tolerances
- Orders where the customer simply changes their mind after production has begun or after delivery
- Products that have been worn, washed, altered, decorated, or damaged after delivery
3. Production errors
If Onlinetees makes a manufacturing or production error, we will work with you to resolve the issue.
Examples may include:
- Incorrect garment printed by our production team
- Incorrect print location not matching the approved order
- Wrong ink color caused by our production error
- Missing printed items
- Manufacturing defects caused during our production process
At our sole discretion, we may:
- Replace the affected item(s)
- Reprint the affected item(s)
- Issue a partial refund
- Issue a full refund when appropriate
The remedy offered will depend on the nature of the issue.
4. Damaged or defective items
If your order arrives damaged or defective, you must notify us within seven (7) calendar days of the delivery date.
To process your request, please provide:
- Your order number
- A description of the issue
- Clear photographs of the affected item(s)
- Photographs of the packaging if shipping damage is involved
Failure to report the issue within seven (7) calendar days may result in the claim being denied.
5. Shipping damage
If your package is visibly damaged upon delivery, please retain all packaging materials and contact us immediately.
Shipping damage claims may require review by the shipping carrier.
6. Lost or stolen packages
Once your order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
Onlinetees is not responsible for packages that are:
- Lost in transit
- Delayed by the carrier
- Marked as delivered but reported missing
- Stolen after delivery
We will gladly assist customers in filing a claim with the shipping carrier whenever possible.
7. Customer artwork
Customers are solely responsible for all submitted artwork.
Onlinetees is not responsible for issues resulting from customer-provided files, including:
- Low image quality
- Pixelation
- Transparency issues
- Incorrect colors in the original artwork
- Misspellings
- Incorrect sizing
- Incorrect placement approved during checkout
We print the artwork exactly as submitted or approved.
8. Digital mockups
Digital previews and online mockups are intended only as visual representations.
Minor differences in color, scale, placement, and appearance may occur in the finished product due to printing methods, garment construction, and production tolerances.
These differences are not considered defects.
9. Color variations
Because colors may appear differently across monitors, mobile devices, printers, inks, fabrics, and lighting conditions, exact color matching cannot be guaranteed.
Reasonable color variation is not grounds for a return or refund.
10. Print placement tolerance
Print placement may vary approximately 0.5 to 1 inch from digital proofs due to garment manufacturing and production processes.
This is considered an acceptable industry standard and is not considered a defect.
11. Order cancellations
Orders may only be canceled before production begins.
Once production has started, custom orders cannot be canceled.
Approved cancellations before production may be subject to payment processing fees, artwork charges, design fees, or administrative costs.
12. Return authorization
Returns will not be accepted without prior written authorization from Onlinetees.
Unauthorized returns may be refused and returned to the sender.
13. Chargebacks
We encourage customers to contact us before initiating a credit card dispute or chargeback.
Most concerns can be resolved quickly through our customer service team.
Fraudulent or abusive chargebacks may be challenged using order records, artwork approvals, production documentation, shipping confirmations, and other supporting evidence.
14. Limitation of liability
To the fullest extent permitted by law, Onlinetees Inc.'s total liability shall never exceed the purchase price paid for the specific product giving rise to the claim.
We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business opportunities, or other economic losses.
15. Policy changes
We reserve the right to modify this Return & Refund Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website.
16. Contact us
If you have any questions regarding this Return & Refund Policy, please contact us:
Onlinetees Inc.
3310 Mall Loop Dr #1098
Joliet, IL 60431
Email: help@onlinetees.com
Website: https://www.onlinetees.com